Maybe you’ve had an experience like this? I called my cable television provider a few weeks ago because I’d seen them advertising some special deals for the holidays. I’ve been with them for a few years, and their hold message repeatedly claims that I’m a “valued customer”. Well it turns out that their advertised rates [...]
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It’s said like an insult… “You’ve changed!” Perhaps you were in a conversation with a lifelong friend or a family member. Something you did or said wasn’t quite what you always used to do or say. And then out it comes, with a hint of disgust… “You’ve changed!” Here’s the problem: if you want to [...]
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Through the years of leading people experience has taught me that there will always be armchair critics, the only question is how I will respond to them. While I welcome constructive feedback and critical thinking from those who share my values, I have no time at all for the armchair critic. Armchair critics are the [...]
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I have always pursued the ideal that if something is worth doing, it’s worth doing well. As I’ve worked with leaders around the world, I have discovered that mindset is not only a more satisfying way to live but it’s also a hallmark of those who rise above their competition. The most crowded marketplace of [...]
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I’ve come to realize that being gifted and being productive aren’t always the same thing. Every leader makes a largely unconscious choice to encourage either show ponies or work horses in their leadership stable. Show ponies remind me of those team members that are gifted to the eyeballs, look the part and parade around to [...]
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Over breakfast recently I was discussing the journey of leadership with a new friend when he described himself as a “Recovering Affirmation Addict”. Just quietly, so am I. Reflecting on my own past as a world-class people pleaser, it was clear to both of us that we had not become truly effective as leaders until [...]
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Three words in Rudy Giuliani’s book titled “Leadership” had a lasting impact on my life. In it he explained the essence of his philosophy on leadership as he reflected on leading New York City as its Mayor through both triumph and tragedy, including the attacks on the World Trade Center. On his desk throughout his [...]
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The L-Myth
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Are You Punishing Loyalty?
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When "Busy" Is A Badge Of Honour
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Affirmation Addicts
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Being Adaptable Is Over-Rated
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Culture Eats Strategy For Breakfast
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Have You Capped Your Potential?
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Lorna: Fabulous article Paul. So utterly true in mindset...
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Paul Andrew: I think you're right Claire- it's not all up to th...
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Mark Nicholson: LOVE, LOVE, LOVE THIS!!!! Showed this to the boys ...