Comments on: More Transactions Might Ruin Your Business

By: Gail

Gail — Wed, 04 Nov 2009 22:21:43 +0000

It can be difficult to treat each customer as if they were the ONLY customer you’ve had all day, as if you have been waiting to serve only them, particularly when you’re flat out.

But just as a performance (concert, play, lecture etc) has the most impact when they give as if it was the only time they are performing (even if it’s their 100th time through) so our interactions with customers have the best impact if we treat them as if they are our only customer for the day because for them, we are probably the only contact THEY have had today, this week, this year.

As the Good Book says “Do to others as you would have them do to you.”

By: Cecil Benjamin

Cecil Benjamin — Wed, 04 Nov 2009 11:16:07 +0000

Great Paul, another really good article from you, thanks.
Recently in Phnom Penh, my tuk tuk driver pulled into a petrol station for fill-up, 2 attendants looking the other way and talking, ignored him for awhile. He had to get their attention for service. Attendant even looked the other way whilst fill-up in progress – never said a single word to my driver.
Your franchise lady certainly has hit the best idea for hiring! After many years of experience I agree with her.
Thanks for your articles
Cecil

By: Jason Ewart

Jason Ewart — Mon, 02 Nov 2009 19:25:38 +0000

“nothing leaves an positive impression on people like great interactions do”

So good, Paul, and so true.

A few days ago I was shopping for a specific product that I didn’t know a lot about. The salesperson advised me that they had none available for purchase.

I wanted to continue the interaction so I may ask some clarifying questions & maybe even place an order.

No chance. They had turned their back & were gone. It didn’t feel so good in that moment. I have since bought elsewhere with my questions answered.

Thanks for the blog.
Jason