Comments on: The Economics Of Extra http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/ Insight for leaders from Paul Andrew, Keynote Speaker and Director of The Leadership Coach™ LLC - New York | Sydney Thu, 19 Jan 2012 09:48:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: craig rains http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-113 craig rains Mon, 28 Sep 2009 03:31:59 +0000 http://www.theleadershipcoach.com/?p=285#comment-113 Great article Andrew! Such an inspiring point which you framed through some great reflective questions! Very excited to brainstorm at work this week with the perspective of 'extra.' I appreciate your efforts to create thought provoking articles. Thanks! Great article Andrew! Such an inspiring point which you framed through some great reflective questions! Very excited to brainstorm at work this week with the perspective of ‘extra.’
I appreciate your efforts to create thought provoking articles.
Thanks!

]]> By: Adriana http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-111 Adriana Tue, 22 Sep 2009 07:37:32 +0000 http://www.theleadershipcoach.com/?p=285#comment-111 Hi Paul! Very inspiring! that little bit extra that makes an ordinary life to become passionate living! Love your presentation last week! you are a great presenter! Hi Paul!

Very inspiring! that little bit extra that makes an ordinary life to become passionate living!
Love your presentation last week! you are a great presenter!

]]> By: Kathrin Luty http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-110 Kathrin Luty Tue, 22 Sep 2009 06:32:49 +0000 http://www.theleadershipcoach.com/?p=285#comment-110 I'll quote you in my speech tonite! And thanks as well because it comes just when I needed the reminder! I’ll quote you in my speech tonite! And thanks as well because it comes just when I needed the reminder!

]]> By: Fred Gillen http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-109 Fred Gillen Tue, 22 Sep 2009 01:54:02 +0000 http://www.theleadershipcoach.com/?p=285#comment-109 Hi Andrew, Excellent article, you are right o the money and it is now surprise to me that little bit more effort given by all of us will be seen as a hell of a lot by our clients. Deliver more and stay ahead of the crowd. Regards Fred PS..... can I uses this article in our Newsletters (including your contact details) ? fred@nittygrittynewsletters.com Hi Andrew,

Excellent article, you are right o the money and it is now surprise to me that little bit more effort given by all of us will be seen as a hell of a lot by our clients. Deliver more and stay ahead of the crowd.

Regards

Fred

PS….. can I uses this article in our Newsletters (including your contact details) ?

fred@nittygrittynewsletters.com

]]> By: Alison http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-108 Alison Tue, 22 Sep 2009 00:48:25 +0000 http://www.theleadershipcoach.com/?p=285#comment-108 Hi Paul Isn't it amazing that it was really only an extra 'inch' in this case to the service provider, but looked like a mile to you the customer. I think this highlights that it really isn't very difficult, costly or time-consuming to make your customers (and friends/family) feel special and return the gesture with loyalty. Hi Paul
Isn’t it amazing that it was really only an extra ‘inch’ in this case to the service provider, but looked like a mile to you the customer. I think this highlights that it really isn’t very difficult, costly or time-consuming to make your customers (and friends/family) feel special and return the gesture with loyalty.

]]> By: Noela Watego http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-107 Noela Watego Tue, 22 Sep 2009 00:17:26 +0000 http://www.theleadershipcoach.com/?p=285#comment-107 Extraordinary Leadership equals extrarordinary service. Being willing to serve with an attitude of giving the " extra mile". Not just settleling for what will do, but giving that plus more. Extraordinary Leadership equals extrarordinary service. Being willing to serve with an attitude of giving the ” extra mile”. Not just settleling for what will do, but giving that plus more.

]]> By: Robin Dickinson http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-106 Robin Dickinson Mon, 21 Sep 2009 11:08:58 +0000 http://www.theleadershipcoach.com/?p=285#comment-106 These are excellent points, Andrew. Well done. You got me thinking about leader behaviours - actions - that could help differentiate ordinary from extra-ordinary. E-X-T-R-A Behaviours (to stimulate creative thinking around adding value to customers beyond what they expect from you) E = Ease: how could you make things even easier for your customers? X = X-ray: what are their unmet needs that you can see but other providers can't? T = Treasure: what would you do differently if you truly treasured them? R = Recommend: what are five valuable recommendations you could make? A = Adapt: how could you adapt your offering to be unique to each customer? Best, Robin These are excellent points, Andrew. Well done.

You got me thinking about leader behaviours – actions – that could help differentiate ordinary from extra-ordinary.

E-X-T-R-A Behaviours

(to stimulate creative thinking around adding value to customers beyond what they expect from you)

E = Ease: how could you make things even easier for your customers?

X = X-ray: what are their unmet needs that you can see but other providers can’t?

T = Treasure: what would you do differently if you truly treasured them?

R = Recommend: what are five valuable recommendations you could make?

A = Adapt: how could you adapt your offering to be unique to each customer?

Best,

Robin

]]> By: Tweets that mention The Economics Of Extra | Paul Andrew – The Leadership Coach | Executive Coaching, Leadership Training, Keynote Speaker | The Leadership Coach -- Topsy.com http://www.theleadershipcoach.com/2009/the-economics-of-extra-paul-andrew-executive-coaching-keynote-speaker/comment-page-1/#comment-105 Tweets that mention The Economics Of Extra | Paul Andrew – The Leadership Coach | Executive Coaching, Leadership Training, Keynote Speaker | The Leadership Coach -- Topsy.com Mon, 21 Sep 2009 10:41:35 +0000 http://www.theleadershipcoach.com/?p=285#comment-105 [...] This post was mentioned on Twitter by Paul Andrew and Paul Andrew. Paul Andrew said: Hot off the (word)press: "The Economics Of Extra" - new from The Leadership Coach http://bit.ly/n9WxH [...] [...] This post was mentioned on Twitter by Paul Andrew and Paul Andrew. Paul Andrew said: Hot off the (word)press: "The Economics Of Extra" – new from The Leadership Coach http://bit.ly/n9WxH [...]

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