Decision Making | The Leadership Coach™

Are You Punishing Loyalty?

Posted on16. Jan, 2012 by Paul Andrew.

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Maybe you’ve had an experience like this? I called my cable television provider a few weeks ago because I’d seen them advertising some special deals for the holidays. I’ve been with them for a few years, and their hold message repeatedly claims that I’m a “valued customer”. Well it turns out that their advertised rates [...]

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Three Potent Words

Posted on02. Aug, 2011 by Paul Andrew.

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Three words in Rudy Giuliani’s book titled “Leadership” had a lasting impact on my life. In it he explained the essence of his philosophy on leadership as he reflected on leading New York City as its Mayor through both triumph and tragedy, including the attacks on the World Trade Center. On his desk throughout his [...]

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Leadership Dashboard

Posted on27. Jan, 2011 by Paul Andrew.

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When you’re learning to drive a car the dashboard can seem so complicated. I remember how scary it felt to drag my eyes away from the road for a fleeting moment to glance down at the dashboard. For fear of speeding fines I would try to remember to check my speed occasionally, but that was [...]

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Green Light Policy

Posted on14. Sep, 2010 by Paul Andrew.

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Most teams have their default setting set to “wait”. If you see an opportunity, write a plan, submit it to the right people, chase it up, wait for a decision to be handed down. Wait. If there’s a problem, tell the right person about it or ask what you’re allowed to do about it. Wait. [...]

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What Every Leader Wants (And Why Most Don’t Get It)

Posted on01. Mar, 2010 by Paul Andrew.

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Recently a coaching client asked me, “How can I get my team to be more proactive?”. Good question. If you asked just about any leader if they want their team to use more initiative and be on the front foot, they’d say “Yes”… but ask them how they can build the sort of team where [...]