Leadership Development | The Leadership Coach™

The Trust Experiment

Posted on 16. Nov, 2009 by Paul Andrew.

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I met a coach recently who had tried to give away $50 notes on the streets of Sydney. I was fascinated as he told the story about how hard it was to give away genuine money to strangers. Some people apparently thought it was a scam. Some avoided eye contact and just walked past him. [...]

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More Transactions Might Ruin Your Business

Posted on 02. Nov, 2009 by Paul Andrew.

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It’s widely accepted as common sense that increasing transactions is good for your business, but often it just isn’t true. Have you ever purchased something at a store and got the distinct impression that you were an interruption to the salesperson? Have you received the sort of service that leaves you wondering if that business [...]

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Front Foot Favouritism

Posted on 19. Oct, 2009 by Paul Andrew.

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I’m not a gifted sportsman, in fact even ‘competent’ is a stretch most of the time. But one sport I picked up quickly was snowboarding. There’s something exhilarating about hurtling down the side of a mountain strapped to a snowboard with trees and rocks all around you that heightens the senses and reminds you that [...]

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Health Check For The Trusted Advisor

Posted on 05. Oct, 2009 by Paul Andrew.

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I was speaking in Singapore last week to a group of marketers from across Asia/Pacific on what it means to be a “Trusted Advisor”. These are turbulent times in the world of marketing. By nature marketing tends to be about longer term strategic direction yet many companies are sacrificing that agenda in the current climate [...]

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The Economics Of Extra

Posted on 20. Sep, 2009 by Paul Andrew.

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It’s been said that the difference between ordinary and extraordinary is just a little bit “extra”. There’s a coffee house that I’m irrationally loyal to (in fact I’m there even as I write this). It’s not as though the coffee or the service or the surroundings are so drastically different to other purveyors of the [...]

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Loan Car Syndrome

Posted on 06. Sep, 2009 by Paul Andrew.

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Years ago a friend’s father had a car accident and was given a loan car over a long weekend by the smash repairer. Since the father didn’t need the car, his son’s friends hatched a plan to get away for the weekend… to Uluru (Ayers Rock)… half way across Australia from Sydney. Driving and sleeping [...]

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You Lost Me At Hello

Posted on 23. Aug, 2009 by Paul Andrew.

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I flew into New York City for the first time last week and was stunned by the impact that city can make on you, even from the sky. I was in awe, taking photo after photo. Our week there only confirmed that first impression. But I thought about articles I’ve read lately on ‘making a [...]